Terms of Service
The legal agreement a marketplace or platform requires sellers and buyers to accept before using it.
In practice
Sellers rarely read the full document, but it typically covers what can and can't be listed, how disputes are resolved, and under what conditions an account can be suspended - which is why a surprising number of account suspensions trace back to a clause a seller never actually reviewed.
A seller's account gets suspended for a policy violation they didn't know existed, buried in a section of the marketplace's terms of service they never read closely.
Why it matters
A surprising number of account suspensions trace back to a policy buried in the terms of service that a seller never actually read - treating it as boilerplate is a real, avoidable risk.
Worth knowing
- Covers listing eligibility, prohibited content, dispute resolution, and grounds for suspension.
- Marketplaces update terms periodically, and sellers are typically bound by changes without individual notice.
- Worth a periodic re-read, especially before entering a new product category or region.
Start the conversation
Let's talk it through
Tell us where things stand with putting terms of service into practice and we'll respond with next steps, no forms, no waiting in a queue.
- A specialist replies directly, not a support queue
- Whichever channel is fastest for you, call, WhatsApp or email
- No long-term contract to start the conversation
