Security & Confidentiality
We treat your data and systems with care at every step. Our practices include secure file handling, controlled and role-based access, and pre-delivery quality checks.
25+ real specialists
Why this matters
Running your marketplaces, storefront and product data day to day means our team ends up with access to things that matter - seller accounts, ad platforms, pricing, supplier lists, customer records. That access is a responsibility rather than a convenience, and it shapes how we structure every engagement: who gets access, what they can see, how long it lasts, and what happens to it once the work is done.
None of this is a compliance checkbox we fill out once and forget. It's built into how the team actually works - the same access controls and review steps apply whether you're a two-person storefront or a multi-brand operation with its own IT policy to align with.
How it works in practice
Security practices
Secure file handling
Client files, credentials and platform access are handled through controlled channels rather than ad-hoc email or chat attachments, and access is revoked when an engagement or a team member's role ends.
Role-based access
Access to your systems, catalogs and accounts is limited to the specific team members assigned to your account - not shared broadly across the wider team.
NDA support & confidentiality
We sign NDAs on request and work within client-specific confidentiality terms, so sensitive pricing, product and operational data stays inside the engagement.
Pre-delivery quality checks
Work is reviewed before it reaches you - catching data errors, listing mistakes and formatting issues before they touch your live storefronts or marketplaces.
Alignment with your policies
Where your organization has its own security, data-handling or vendor-access policies, we work within them rather than asking you to work around ours.
Frequently asked questions
Frequently asked questions
Yes. We sign your NDA (or ours, whichever your legal team prefers) before any file, credential or account access changes hands, and before any discovery call that would require sharing sensitive figures.
Only the specific team members assigned to your account - typically your account lead plus the specialists doing the hands-on work. Access is not shared across the wider bench, and is removed when someone rotates off the engagement.
Access is revoked and any local copies of your files are removed once the engagement closes or a team member's role on your account ends. We don't retain platform credentials beyond what's needed for active work.
Yes - tell us at kickoff. We regularly work within client-specific vendor-access and data-handling policies, and can complete a security questionnaire ahead of any file sharing if your organization requires one.
A note on scope
These practices describe how our team operates day to day across client engagements. If your organization requires a specific security questionnaire, a signed NDA ahead of any file sharing, or has its own vendor-access and data-handling policy, tell us at the start of the engagement and we'll work within it.
Start the conversation
Let's talk it through
Tell us where things stand with how we'd handle security for your engagement and we'll respond with next steps, no forms, no waiting in a queue.
- A specialist replies directly, not a support queue
- Whichever channel is fastest for you, call, WhatsApp or email
- No long-term contract to start the conversation