eData4You
eBayMedium impact

eBay Requires Trackable Shipping for Delivery Visibility

A new eBay policy requires sellers to use trackable shipping services so buyers get timely, reliable delivery visibility throughout an order - untracked shipping methods increasingly fall outside seller protection.

ebay.com/policy-updates
PlatformeBay
ImpactMedium
EffectiveJune 8, 2026
StatusMonitor

What's changing

Untracked shipping methods increasingly fall outside eBay's seller protection program under this policy, meaning a lost or disputed package shipped without tracking is far harder for a seller to defend against an item-not-received claim. It reflects a broader industry shift toward tracking as a baseline expectation rather than an optional upgrade.

Who's affected: Sellers who currently ship low-cost or lightweight items using untracked postal services to save on shipping cost.

What to do about it

  • Switch remaining untracked shipping options to a tracked service, even a low-cost one, before enforcement begins.
  • Update shipping policy text on listings to reflect the tracked-only commitment.
  • Factor the usually small added tracked-shipping cost into pricing rather than absorbing it silently.
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