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ShopifyHigh impact

Shopify Adds Support for EUR 3 EU Import Duty Collection

Shopify's import tax and duty calculation now supports the EU's flat EUR 3 customs handling charge on low-value parcels, letting merchants collect it at checkout instead of surprising EU customers at delivery.

shopify.com/policy-updates
PlatformShopify
ImpactHigh
EffectiveJune 26, 2026
StatusAction needed

What's changing

Low-value parcels entering the EU are subject to a flat EUR 3 handling charge under recent EU customs reforms, and until now merchants had no built-in way to collect it at checkout - leaving customers to discover the charge on delivery, often damaging trust and driving up refused-delivery rates. Native support means the charge can now be itemized and collected transparently before the order ships.

Who's affected: Shopify merchants shipping low-value parcels into the EU - particularly DTC brands doing meaningful volume in EU cross-border sales.

What to do about it

  • Enable the new duty calculation setting in Shopify's tax and duty configuration.
  • Update EU-facing checkout copy to reflect the itemized duty charge, so it doesn't read as hidden.
  • Monitor refused-delivery and chargeback rates on EU orders for improvement after enabling it.
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